VIV KUGLER

Confidence that your brand’s reputation is being managed, monitored, and amplified. I build systems that transform customer feedback into your most powerful sales tool—from spotlighting 5-star wins to resolving customer concerns before they escalate.​

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Reputation Management Services:

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• Service Recovery Funnels: A feedback system that prioritizes direct resolution for unhappy customers.

• Email Communication: "New Customer" pulses and "Second Chance" nudges that keep your brand top-of-mind.

• Instant Negative Alerts: Get notified the second a 1-star review hits with a professional "save" response ready to go.

• Automated SEO Responses: A randomized library of "Thank You" templates so your profile never looks stagnant.

• Competitor Benchmarking: Monthly reports showing exactly how you stack up against your three biggest rivals.

• Social Proof Mining: I identify your most enthusiastic fans and personally outreach to coordinate high-impact testimonials, articles, and case studies that build trust with new leads.

 

Packages start at $1,000/month

 

I work remotely with businesses nationwide, bringing over a decade of experience in strategic communication and brand defense. 

 

Ready to own your narrative? Contact me to view a sample report.